Customer service can make or break a deal and Infiniti takes pride in delivering an exceptional experience, which is why the automaker ranked number one in the luxury brands category on this year’s J.D. Power Customer Satisfaction Index.
The annual study looks at customer satisfaction with dealerships and service facilities when their vehicle is in need of maintenance or repair work. Each of these service related areas are scrutinised; service advisor, vehicle pick-up, service facility, service quality and service initiation.
Infiniti seems to have done extremely well by achieving a Customer Service Index of 876 on a 1,000-point scale. That’s a substantial 48 points above the segment category and 124 points ahead of the runner up.
“We know that time is a valuable currency, which is why our retailers make it a priority to deliver an exceptional experience from the moment customers walk in the door and throughout the entire ownership cycle,” said Randy Parker, vice president, Infiniti Americas.
This is great news for Infiniti owners when maintenance time rolls around as you’ll most likely be greatly warmly and your service handled promptly. They’re even putting effort into their dealerships’ premium amenities so customers can wait in comfort.